Frequently Asked Questions

Unless a product shows a status of "Out of Stock", it is in-stock and ready to be shipped or ordered for pick-up.

All items shown on our website are shipped out by our brick-and-mortar store in Jacksonville, Florida.

Provided your order has not yet been shipped, yes. It can be modified or cancelled in most cases. All cancellations however, are subject to a non-refundable 5% payment processing fee.

Please see our Return Policy for more details and e-mail us at sales@rc-n-go.com to request an order modification or cancellation.

Yes, we offer Free Pickup, during regular business hours, in addition to our standard shipping options at checkout.

We currently ship to the United States and all US Territories, including Puerto Rico. To inquire about shipping to a different destination, please contact us.

Economy Shipping normally takes 5-8 days while Standard Shipping usually arrives in 3-5 days.

Please see our Shipping Policy for additional info including processing times and order cutoff days/times.

Items can be brought In-Store during regular business hours to request a return or exchange.

For online orders, returns and exchanges can be requested by e-mail at sales@rc-n-go.com.

Please see our Return Policy for return windows, defective claim info, warranties and more.

Refunds usually go back to the original payment method within 24 hours but in some cases, it can take from 3-5 business days for the funds to appear on the account.

Yes, some products are covered under warranty with us directly, while other products may be covered by the manufacturer.

Please see our Return Policy for manufacturer contact info and more info on submitting a claim.

Yes! We offer a variety of troubleshooting and repair services for Hobby-Grade FPV Drones, RC Airplanes, and RC Cars.

We can also perform firmware updates on some DJI Drones. Please notew that in some instances we may have to send the drone to DJI for a software reset.

We do not work on any Toy-Grade Drones, Toy RC Cars or other proprietary equipment at this time. 

Our retail store is located near the Beach & Southside intersection in Jacksonville, Florida. Please visit our Contact Us page for our full address, hours and directions.

You can find our current days and hours of operation on our Contact Us page.